Effective date: September 6, 2026
Refund Policy
Unconditional full refunds within 14 days of every successful payment
1. Unconditional 14-day refund guarantee
All purchases qualify for an unconditional full refund within 14 days of successful payment, including subscriptions, renewals, plan upgrades, and credit packs. Accessing the service or receiving or using credits does not affect this guarantee. No reason is required.
The same guarantee applies to Paddle and Stripe payments. Existing payments qualify for their remaining window. We use UTC: a request submitted on or before the instant 14 days after successful payment qualifies. Processing delays do not affect eligibility at submission.
2. Amount and timing
Within the guarantee period, we refund the entire remaining paid amount. Previous partial refunds are deducted so total refunds never exceed the actual payment. Used credits or insufficient credits do not reduce the refund or require repayment.
Refunds normally return to the original payment method. Provider and bank settlement times are separate from the request deadline. After 14 days, contact billing@didymoi.com for assistance. Mandatory rights under applicable law remain unaffected.
3. Cancellation and refunds
Canceling automatic renewal and requesting a refund are separate actions. Cancellation stops future renewals but does not automatically refund past payments. Each payment can still be refunded within its guarantee period.
4. Access and credits after refund
After a successful refund, we adjust the service access, membership, unused credits, and future credit releases associated with that payment. Refunding a historical payment should not revoke benefits funded by later independent payments.
Consumed credits that cannot be recovered are recorded by us, not treated as a user debt. We do not deduct them from unrelated purchases or future purchases. Entitlement adjustments are not a prerequisite for a refund.
For partial refunds, the cumulative credit recovery target is the proportion of cumulative successful refunds to the actual paid amount, rounded up and capped at the credits associated with that payment.
5. Payment providers
Paddle acts as the authorized reseller and Merchant of Record for applicable transactions. Paddle may issue a refund to prevent an impending chargeback without Didymoi’s prior approval. We process associated entitlement adjustments following provider confirmation.
Paddle Buyer Terms (https://www.paddle.com/legal/buyer-terms) and Refund Policy (https://www.paddle.com/legal/refund-policy) also apply, without reducing our unconditional 14-day guarantee.
Stripe payments receive the same guarantee. The applicable seller is identified at checkout or on your receipt.
6. Requesting a refund
Use your account billing page, the link on your receipt, or email billing@didymoi.com. Provide an order number or account email to identify the payment. No reason or screenshots are required. We verify only ownership and information needed to execute the refund.
For Paddle payments, you may also use the receipt link or https://paddle.net. We normally respond to support requests within 3–5 business days; this response time does not shorten your refund window.
Credit restorations for failed API calls or application tasks are billing corrections and are handled separately from monetary refunds.
1. 14 天无条件退款保障
所有购买均享有自付款成功之日起 14 天的无条件全额退款保障，包括订阅、续费、套餐升级和积分包。是否已经访问服务、发放或使用积分，不影响这项保障。退款原因无需填写。
Paddle 和 Stripe 交易统一适用。已有订单按实际付款时间计算剩余窗口。按 UTC 计算，申请提交时间不晚于付款成功后第 14 天的对应时刻，即在保障范围内；处理延迟不影响已提交申请的资格。
2. 退款金额与处理时间
保障期内退还该笔付款全部尚未退款的金额。已部分退款的交易退还剩余款项，总额不超过实付金额。积分不足或已经使用，不要求补款，也不扣减应退金额。
退款通常退回原支付方式。渠道及银行的到账时间与申请资格期限不同。超过 14 天仍可联系 billing@didymoi.com 请求支持；本政策不限制任何适用法律赋予的不可放弃权利。
3. 取消订阅与退款
取消自动续费与申请退款是不同操作。取消自动续费阻止后续续费，不自动退还已经支付的款项。你仍可以就每笔付款在保障期限内申请退款。
4. 退款后的权益与积分
退款成功后，我们会调整该笔交易对应的服务访问、会员权益、尚未使用的积分及未来关联积分发放。历史交易退款不应撤销后来独立付款获得的权益。
已使用且无法回收的积分由平台记录，不构成用户欠款；不会从其他独立购买或未来新购积分中抵扣。权益调整不是退款前提。
部分退款按累计成功退款金额占实付金额的比例计算关联积分的累计回收目标，并向上取整，累计不超过该交易发放积分。
6. 如何申请
可以通过账户账单页面、订单收据提供的入口申请，或发送邮件至 billing@didymoi.com。提供可识别付款的订单号或账号邮箱即可，无需说明理由或提供截图。我们仅核对交易归属及退款执行所需信息。
Paddle 交易也可通过收据链接或 https://paddle.net 申请。我们通常在 3–5 个工作日内回复支持请求；这一回复时间不会缩短退款保障期限。
API 调用或应用任务失败后的积分返还是计费纠错，与货币退款分开处理。